Refund policy
Return and Refund Policy
Clover Harbor Group LLC Last Updated: September 03, 2026
This Return and Refund Policy applies to all orders placed on our Shopify store: https://7grbxn‑0k.myshopify.com. Our store sells household bathroom‑related goods including towel racks, laundry baskets, bathroom storage shelves and matching bathroom accessories.
Company Information:
Clover Harbor Group LLC 1155 Kelly Johnson Blvd Suite 111 Colorado Springs CO 80920 Support Email: ArchibaldRucks5736@outlook.com
Thank you for shopping with Clover Harbor Group LLC. We aim to deliver high‑quality bathroom products for your home. If you are not fully satisfied with your purchase, please review the terms below for our return, exchange and refund procedures. This policy shall be read together with our Terms of Service, Shipping Policy, Privacy Policy and Legal Notice.
1. Return Eligibility & Time Window
You may submit a return request within 30 calendar days from the date you receive your delivered order. Return requests submitted after this 30‑day window will not be accepted for change‑of‑mind returns.
To qualify for voluntary returns (customer‑initiated returns for unwanted items): ‑ Products must be unused, unassembled, uninstalled, unmodified, free of scratches, stains or customer‑caused damage; ‑ All original factory packaging, hardware, screws, accessories, instruction manuals and labels must be complete and included with returned goods; ‑ Valid proof of purchase (order number or order‑confirmation email from our store) must be provided.
Items that have been installed, assembled, misused, altered, or missing original hardware and packaging parts are not eligible for voluntary return.
2. Non‑Returnable Items
The following items cannot be returned for change‑of‑mind purposes: ‑ Clearance goods or items marked “Final Sale”; ‑ Custom‑made or personalized products; ‑ Gift cards; ‑ Digital products.
The above‑listed items may still qualify for refund or replacement if they arrive defective, damaged, or shipped incorrectly due to our error.
3. How to Initiate a Return
Do NOT send items back to us without prior return authorization. Unauthorized returned packages may be refused, and no refund will be processed.
To start your return process: Send an email to: ArchibaldRucks5736@outlook.com Please include in your email:
- Your order number
- Your full name and contact information
- The reason for return
- Photos showing product condition upon request
Once we review your request and approve your return, we will send you authorized return instructions.
Authorized return mailing address:
Clover Harbor Group LLC 1155 Kelly Johnson Blvd Suite 111 Colorado Springs, CO 80920
For voluntary customer‑initiated returns (no‑fault / change‑of‑mind returns): The customer is responsible for all return‑shipping costs. Original outbound shipping fees are non‑refundable.
4. Damaged, Defective or Incorrectly‑Shipped Items
If you receive broken, defective, damaged goods or wrong items, please contact us by email within 7 calendar days upon delivery. Please attach clear photos of outer packaging, product damage and your order number.
After our team verifies the issue: ‑ We will provide a prepaid return shipping label at our expense; ‑ You may select your preferred resolution: full refund, replacement product, or store credit.
We cover return‑shipping expenses for items damaged‑on‑arrival, factory defects or wrong‑item shipments caused by our company.
5. Refund Processing
After we receive and physically inspect your returned merchandise: ‑ Approved refunds will be issued to your original payment method within 7‑10 business days. ‑ Please note that banks, credit‑card issuers and payment processors may take an additional 3‑5 business days to post funds to your account. We have no control over financial‑institution processing delays.
If returned goods arrive with missing hardware/parts, obvious installation wear, scratches, or destroyed original packaging, we reserve the right to decline full or partial refunds, or apply a reasonable restocking fee.
6. Product Exchanges
Product exchanges are available subject to inventory availability. Submit your exchange request via our support email within the 30‑day return window.
‑ For non‑defective exchange requests: The customer pays return shipping for the original item plus outbound shipping for the replacement product. Any price difference between exchanged items must be settled by the customer. ‑ For defective, damaged‑upon‑arrival or wrong‑shipment exchanges: All related shipping costs will be covered by Clover Harbor Group LLC.
7. Grounds for Rejecting Return Requests
We reserve the right to reject return applications under circumstances including but not limited to: ‑ Return request submitted after the 30‑day return period; ‑ Goods show signs of installation, misuse, modification, heavy dirt or customer‑caused damage; ‑ Missing original box, hardware and accessory components; ‑ Return shipment sent without prior written return authorization.
8. Contact Information for Returns & Refunds
For any questions regarding returns, refunds or this policy: Email: ArchibaldRucks5736@outlook.com Company: Clover Harbor Group LLC Address: 1155 Kelly Johnson Blvd Suite 111 Colorado Springs CO 80920 Website: https://7grbxn‑0k.myshopify.com